So, on the Barista Life Twitter account, we asked you all a question.
What is the most annoying thing a customer can do or say? We're making an animated short of the worst customer ever and need ideas!
— Barista Life (@Barista_Life_) March 7, 2017
With almost 300 responses, all hilarious, we had to turn them into an article so you can enjoy.
If you’re a customer reading this, use it as a little handy guide on what not to do while visiting your baristas!
So, without further ado, let’s begin!
A customer told me at 4:00 am that I should wear makeup more because I’d get more tips that way :-)
Customer: Spends 10 minutes in line...gets to register. NOW THEY START TO LOOK AT MENU. Me: Get to the back and try again
Ordering a water at the handoff plane with the line running out the door
When something doesn't ring up right away and they say "oh must be free then!" like, no.
"Make sure that's soy, I can't have dairy" *asks for extra whip cream*
Reach over the handoff into my bar area. "That was supposed to be iced/hot..."
Pull up to a DT and instantly yell "hello?!?"
When your on bar and they hand you the empty half and half carafe like you don't already have a million drinks on bar
Ordering 'a double espresso, in a large cup, topped up with steamed milk'...a latte then!
When they sit at the drive thru FOREVER after you've completed the exchange. U gonna drink the whole thing before you go
Basically anything and everything a customer does
“Room for cream?” “No thanks” *dumps half of coffee in the lobby trash*
When you hand out a drink and say “thank you” and they say “you’re welcome” in response. I’m welcome for what?
"I wanted that iced"
Skip the Drive Thru speaker then ask for ingredients of all the pastries and sandwiches at the window during rush
I had a customer ask me today for a caramel macchiato without coffee.... me:"so you want just steamed milk?"... her:"no"
"Oh, I thought tall was the biggest one."
When you ask if they want room with their coffee and they say no but you see them spill coffee in the trash to make room
Telling them their drink will be out soon and they drive off w/o their drink. Then call and complain about not getting
When they give you the death stare when you tell them the price of their drink
When they ask to reload their card after you've rung them up and they are about to swipe their card
Customers ordering in the drive thru from the passenger seat
"Well when I used to work at Starbucks ..." [ coming from like a lady she who worked there like 10 years ago]
Trying to order at the handoff then getting mad when you tell them they have to wait in line. Sorry you aren't special??
DT, 3pm Sat: "I've been waiting 20 minutes you are slow" ...... YOU got on the line that was already 7 cars long!
When people order drinks and don't say what size they want first. Or when they say they want the "regular"; tf is that?
When they tell you they had a free reward after you already charged them
Wet cappuccino. Enough said.
"Can I get a frappé" sure just head down to the nearest McDonald's...
Questioning if I know how to make the drinks they order while hovering around the Bar
When they insert their card after you asked them to wait n they get mad when they have to swipe again🙄" is it charging me again?
Telling you their entire complicated drink order but not saying the size of the cup
When a customer reaches for a sleeve and they all burst onto the floor...
- @_joekim
I want so much Carmel you give me diabetes
"How much is matcha water? 80c?"
Cappuccino-- no foam.
"But they do it for me all the time at the OTHER store"
Taking someone else's drink when it isn't even the same size..
The clueless boyfriend who's driving & has no idea what is going on. "Do you need a receipt?"
"I used to work for Starbucks, I know…"
"Give me a squirt of syrup."
"Can I have a regular plain coffee black, with French vanilla, 4 creamers and 4 sugars."
Ordering a Starbucks drink and/Or size when we are clearly and small business, not a Starbucks
Walks into the Coffee Bean and orders a grande caramel frappuccino
Saying: "This is gonna be a complicated order" and it's actually easy. No order is complicated.
Customer grabs cup out of my hand... I want shots to here, water to here and don't mess it up, I don't have time for a remake.
When people don't ask for their mobile orders and expect you to just know.
When they order 3 drinks, you hand them the first one, and they say "I have 2 more". Like how many hands u think I've go
When you clearly were not the person that took their order and they ask you, "is this my drink?"
When they grab a drink from the bar and they take a sip and they are like this isn't what I ordered.
"Is this my drink?" "this was decaf right" "this was supposed to be iced" "I forgot to say soy LOL" "can I get a pink drink?”
"Hey I've never seen you! You must be new"
The most annoying thing is a backseat barista. When a customer tells you oh I wanted that with soy and it's not even their drink
NOT moving to the pickup bar after placing their order when there's a line
Can I get a frappucino hot?
Looks at us like we are stupid when they ask for a drink off the secret menu and We don't know how it's made
"Calls out drink for bob" "Did you say Susan??"
"I want a trenta Frappuccino and my normal store makes it for me, you're being difficult!!!"
"I was here a few weeks ago. Do you remember what I ordered? I'd like to get that again."
In the drive thru: "Hi, what can I get for you?" "One minute, I need to call someone." WHY ARE YOU IN THE DRIVE THRU
When it's busy and you're short staffed and a customer legit interrupts someone ordering to remind you about their pastry
Can you make that 200 degrees?
For the BOGO event, when people ordered one macchiato and expected to get one free without ordering a second one. Ha!
Customer hands over a $100 "Do you have anything smaller?" No "Ok the change will be in $1 & $5" *customer hands over a ten*
When people think they're being clever by ordering a shot of espresso, then use all the cream on the bar to make a latte
When they add four more items to their order at the window.
Orders 7 "frappes" made with soy extra caramel and whip cream and java chips blended in 2 pumps base 6 frapp roast 4 shots of espresso
Ask if you're still open 3 minutes before you close and come in anyways and make you provide service
A customer comes in every morning and sets his toddler standing up on our handoff bar until his order is finished.
"What breakfast sandwiches do you have left rn" "sausage, slow roasted ham, spinach wrap" "okay I'll take a bacon Gouda"
Customers who bang empty carafes instead of asking for a new one
Customer: *picks up a mobile order that is not theirs* Who's is this? Me: Not yours. Not your problem.
"Can you tell me all the pastries you have?"
When you're on DT and you ask them to wait a sec and they proceed with telling your their order
When they ask for soy or almond milk after you closed their check so they don't have to pay extra